Help Center

Simply browse our collection, select your preferred fragrance, add it to your cart, and proceed to checkout. You’ll receive an order confirmation once your purchase is completed.

We accept secure payment options including UPI, credit/debit cards, net banking, and wallets, depending on availability at checkout.

Orders are processed within 24–48 hours, and delivery typically takes 3–7 business days, depending on your location.

Orders can be cancelled or modified before they are shipped. Please contact our support team as soon as possible for assistance.

We accept secure payment options including UPI, credit/debit cards, net banking, and digital wallets, depending on availability at checkout.

Yes, all payments on our website are processed through secure and encrypted payment gateways to ensure your information remains protected.

Payments are usually confirmed instantly. In rare cases, it may take a few minutes depending on your bank or payment provider.

If your payment fails but the amount is debited, please wait for 24 hours as the amount is usually auto-refunded. If the issue persists, contact us at our support email for assistance.

Once your order is shipped, you will receive tracking details via email or WhatsApp. You can use this information to monitor your delivery status.

We offer a 7-day return policy from the date of delivery. Returns are accepted for unused and unopened products in their original packaging. Please contact our support team to initiate a return.

To request a return or exchange, email us at itrvanperfumes@gmail.com with your order details. Once approved, we’ll share instructions and a return shipping label.

After we receive and inspect your returned item, approved refunds are processed to the original payment method within 10 business days.